Privacy Policy
Your safety and security is our top priority and we respect how important your information is to you and your family. That is why ActiveCare is dedicated to the responsible handling of your information. We want you to understand our privacy practices, specifically, what information we gather, how that information is used, with whom we share that information and what we do to protect it. We are committed to following our privacy practices and to complying with the law.
This privacy statement applies to personal information we collect about U.S. customers as well as any others who use an ActiveCare product or service. This privacy statement covers information we collect through your use of our website as well as through your communications with us through any other means. Please note that it is your responsibility to advise all relatives, friends, and anyone else that may be associated with you in regards to your ActiveCare product how information about them may be collected, used, or disclosed by ActiveCare.
Information ActiveCare Collects
What Information does ActiveCare collect?
The types of information we may collect about you include:
- Contact information (name, address, telephone number, email address, language preference)
- Billing information (including your credit card number);
- Information that helps us customize our services, such as your use of the Active care product and services.
Except where we are not required to do so under applicable law, we will notify you and obtain your consent before we collect other information about you.
How does ActiveCare get my information?
ActiveCare collects information from you several different ways, including:
- from your use or purchase of ActiveCare products or services;
- from calls or emails between us;
- from ActiveCare web pages you visit;
Except where we are not required to do so under applicable law, we will notify you and obtain your consent before we collect information about you in any other way.
Does ActiveCare record my conversations?
We may record and monitor conversations by you or others from your device with us, with emergency service providers, with the police, or third parties to maintain or improve the quality of ActiveCare service, for training purposes, or to promote and provide ActiveCare service. Please note that our Care Specialist may also remain on the line if they conference in a third party, such as emergency personnel to assist in completing a service request. These third parties may also record and monitor your conversations.
How We Use The Information We Collect
How does ActiveCare use my information?
ActiveCare uses your information for various purposes including:
- to provide ActiveCare services to you, including checking and maintaining your ActiveCare equipment;
- to communicate with you about your account;
- for troubleshooting;
- for analysis and research;
- as required by law;
- to protect our rights or property or the safety of you or others;
- to prevent fraud or misuse of the ActiveCare service; and
- to offer you new or additional products or services.
Except where we are not required to do so under applicable law, we will notify you and obtain your consent before we use information about you in any other way. With whom does ActiveCare share my information? We may share the information we collect with our service providers so that they can provide services to us. This would include sharing your information emergency service providers, the police, our wireless service providers, credit card processors, data management companies and others as may be required, to deliver the ActiveCare services. We may also share information we collect about you to protect our rights or property or the safety of you or others.
OTHER THAN AS STATED IN THIS PRIVACY STATEMENT, ACTIVECARE WILL NOT SELL, RENT, OR OTHERWISE DISCLOSE INFORMATION SPECIFIC TO YOU FOR THEIR INDEPENDENT USE WITHOUT YOUR CONSENT.
Does ActiveCare use or share “aggregate” information?
ActiveCare may collect information from you and anonymize that information, and use it with similar anonymized information obtained from other individuals (“aggregate information”). For example, we may use aggregate service information to determine overall use of ActiveCare services. ActiveCare may share aggregate information with any third party for any purpose.
Your Choices Regarding The Information We Collect
Do I have a choice in how my information is used or shared?
If you would like to limit the permitted uses or disclosures made of your personal information (other than those required or permitted by applicable law) or would like further information, you may contact us by calling 1-866-219-6050.
Due to the nature of the ActiveCare services, choice as to how your information will be used or shared may not always be possible. For example, in the event of an accident, we may not have the opportunity to provide you with a choice as to whether or not we use your information to contact emergency service providers.
Can I choose my communication preferences?
You may limit some of the permitted marketing or other secondary uses of your information by contacting us and requesting to be placed on our do-not-contact lists (mail, email, telephone), so you won’t receive marketing materials from us. If you are a current ActiveCare member, and request to be placed on our do-not-contact list, we may continue to provide you with information about any safety and product recalls and notices regarding payment for, or deactivation of, your services. Once your name is restricted from contact, you will not otherwise receive future marketing offers from ActiveCare. However, if you contact us to request information about ActiveCare, you will receive information regarding your request, regardless of your contact status. We may send you important ActiveCare service-related messages. These messages enable us to provide you with information relating to things such as service or account issues or to provide you with notices regarding the deactivation of your ActiveCare service. You may choose not to receive these messages by contacting us and asking to be removed from this messaging list.
Updating Your Information
Do I have access to my information?
If you would like to access or ensure accuracy of your personal information, please contact an ActiveCare Advisor by calling 1-866-219-6050 or by visiting our website at www.activecare.com.
Can I obtain a copy of my information or any service event?
ActiveCare is not required to release any audio or physical records that are created as part of the ActiveCare service without a subpoena (unless otherwise required by law).
Safeguarding Your Information
What does ActiveCare do to safeguard my information?
ActiveCare implements and maintains technical, physical, and administrative safeguards designed to protect the security and confidentiality of customer information in ActiveCare’s possession from theft, loss, misuse, improper distribution or alteration. Sensitive information, such as credit card information, is encrypted when submitted through our websites.
ActiveCare provides service to your device through wireless networks. Although it is illegal for unauthorized people to intercept your service, such interceptions of wireless communications can occur.
In addition, ActiveCare may require a Personal Identification Number, or PIN, to help identify authorized users when requesting for some account maintenance services.
Online Practices
Does ActiveCare use “Cookies” or other online tracking technologies?
We may use “cookies” and other tracking devices on our websites. Using cookies on our sites provides benefits to you, such as allowing you to maintain your account login information between visits, or maintaining your session information. The use of cookies also allows us to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your Internet service provider. You may elect to refuse cookies. Please refer to your browser’s Help instructions to learn more about cookies and how to manage their use. We may also use transparent image files to monitor your journey around a single website or collection of sites. These web beacons may be used in association with cookies to understand how visitors interact with the pages and content on the pages of our website. ActiveCare uses web beacons to count and recognize users traveling to and from our site. The beacon allows ActiveCare to recognize you to enable personalization of your visit and to make it more user-friendly.
How to Contact Us
What can I do if I have a question not answered here?
If you have a more specific question regarding your privacy or our privacy practices, contact us via email at info@activecare.com or write us att: Customer Service, 5095 West 2100 South, Salt Lake City, Utah 84120 or call us at 1-866-219-6050.
Other Important Information
Supplemental Information for California Residents Your California
Privacy Rights: California privacy law requires us to provide California residents with specific disclosures about our privacy practices, including telling you about the information we share with other third parties for their marketing purposes. You may request a copy of this information on an annual basis by contacting us.
How will I know if ActiveCare updates its Privacy Statement?
We may update our privacy statement on the first day of a calendar quarter to reflect new services or changes to our business and will include the date of the last revision at the top of the statement. We advise you to check activecare.com for changes to this privacy statement periodicall